Optimum Path

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I am currently having a small issue on figuring out the optimum down tilt on the 30deg horns.  I have a customer on 30deg sector ePMP1000 with extremely poor signal, we have 5deg of downtilt on the sector to optimize the antenna pattern for customers at lower elevations but this customer is only 100ft lower than the sector.  My question is, should we move the antenna up to improve customer signal?  And on future deployments should start at 0deg downtilt to help customers at higher elevations?  

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